It’s an unfortunate truth of medicine that while many people may require help, they aren’t necessarily compassionate or understanding of the needs of medical practitioners—or even other patients—when they seek treatment. In fact, during a survey and experiment conducted at the Sandoval Hospital in Arizona, it was discovered that 97% patients in the ED during the experiment were unaware of the welfare or severity of illness of other patients, even when interacting with actors who were instructed to perform as if they were deathly ill. Even in these instances, 70% of patients still believed that they were in the top three most severely ill people in the ED, and should receive priority treatment, getting progressively more upset and angry the longer they waited.
The results of the test are shocking, showing that even patients coming in to the ED for a headache failed to see why more patients with more serious, life-threatening conditions would take priority over their own treatment. In some cases, the nursing staff during this period of monitoring were shown to receive escalating levels of verbal abuse as the lower priority patients continued to wait for an available medical practitioner to see them.
No one wants to wait, but sometimes the people kept waiting can make an environment toxic for everyone pre-sent.
This is one of the indirect—and yet at the same time most positive—benefits of having a medical scribe present in an ED situation. Research has shown that a medical scribes present in an ED can dramatically cut down the amount of time a doctor needs to spend on a patient, gathering and entering all the relevant medical information required for treatment. If a doctor or nurse practitioner is able to focus on the patient and treatment, cases are processed faster, which has a domino effect on the entire ED, as doctors can move much faster from one patient to the next, reducing their wait times and keeping an already stressful environment from becoming even more so with increased agitation from the people wanting treatment. A toxic, abusive patient can have a significant, demoralizing effect on an emergency department. A universal reduction in wait times helps maintain a more stable environment, minimizing the impact of disruptive patients simply by processing them faster. The addition of a medical scribe to a medical facility can potentially free up over 40% more time for doctors, as that’s the amount of time the modern medical practitioner spends in clerical related, data-entry duties for EMR and HIE requirements.
If you’ve ever been in a situation where an individual was having a negative effect on an entire environment, you know that the best way to deal with the situation is to remove the person. Get in touch with us at Proscribe, and find out how one of our trained staff can join your practice and start helping you to work faster, smarter and with a less hostile environment. What seems like only a little bit of help with data entry may be a small benefit, but in the end, a Proscribe staff member can have a huge impact on the quality of the work environment by letting everyone work faster and better.