There’s a movement within the medical community called OpenNotes which is quickly gaining traction across the United States. The idea is that doctors should share their notes with their patients, who do have a right to see them, and while some physicians are leery at first, the implementation of OpenNotes has received nothing but positive feedback.
Doctors who first hear about OpenNotes tend to have two concerns: first, they worry that making their notes available to their patients will create more work for themselves as patients send them emails and ask questions which take valuable time away from their other patients. Second, they worry that patients will take what they find badly, either because what they find may be depressing or disturbing or because they don’t like what their doctor has to say about their health.
However, OpenNotes has now spread to 60 health care facilities and a total of 8 million patients, and the results have been overwhelmingly positive. The software used by the program has proven itself to be easy to use for both doctors and patients, and few physicians if any have expressed any desire to stop using it. Patients also like the system because they find it easier to keep track of their diagnoses and prescriptions, and because they have the details about their conditions they feel more empowered when it comes to following through on the treatment.
It’s also a benefit to the families of patients, at least when they’re acting as health care proxies. If they have this status, they have access to their young child or elderly parent’s medical records, and it allows them to understand exactly what the diagnosis is without having to worry that there was any mistake when the information was relayed to them.
Of course, OpenNotes might be spreading faster if more clinics and hospitals started using scribe services like ProScribe. Our medical administrative assistants can handle much of the paperwork side of modern medicine, including filling out insurance forms, gathering test results, and copying medical records into systems like the ones used by OpenNotes.
Because our scribes are handling these tasks, physicians are able to spend more time with their patients, and on average our service pays for itself when a doctor is able to see just two more patients per day. As such, by combining ProScribe with OpenNotes at your medical facility, you’ll be sure to improve both doctor and patient satisfaction across the board.